Frequently Asked Questions
Everything you need to know about shopping with Stringers Music.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For high-value instruments, we also offer financing options through Klarna and Affirm.
How do you ensure instruments are not damaged during shipping?
Every instrument undergoes a rigorous inspection and professional setup before being packed. We use heavy-duty, double-walled boxes and specialized protective padding to ensure your gear arrives in perfect playing condition.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the item is in its original condition and packaging.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination. Please note that international customers are responsible for any customs duties or import taxes incurred upon arrival.
Are your instruments covered by a warranty?
All new instruments come with a full manufacturer's warranty. Additionally, Stringers Music provides a one-year limited warranty on all certified pre-owned gear to give you extra peace of mind.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.